Safety tips for sellers

Following these simple steps will help make your selling your car easy and keep you protected during every stage of the process.

Step 1: Creating your ad

  • Choose a secure and unique password for your account. Read password creation tips
  • Consider using our Privacy Protect service – we’ll assign you with a virtual phone number to your personal details stay concealed.

Step 2: Deciding your selling price

  • Find the balance between the price you want and the price you think buyers will pay for your car.
  • Do your research to help determine a realistic market price that suits your needs
  • Use the PriceAssist tool (available with any ad) to help you choose a price that is both consistent with market prices and suits your ideal time to sell.

Step 3: Managing enquiries from buyers

  • Do not provide the buyer with your personal identification details like a copy of your licence, registration details or banking information unless you have a confirmed and legitimate sale
  • Be wary of buyers who offer you much more than the asking price or who ask you to pay for service such as shipping, agent fees or customs charges
  • Remember, carsales will never ask you for your account information or login details by email. For more information about your security, visit our online safety section

Step 4: Arranging inspections

  • Arrange to meet at a neutral location like a police station car park and try to take someone with you
  • Make sure you take key information like registration details, vehicle log books and roadworthy certificates
  • Before anyone takes your car for a test drive, ask to see their licence. Bring a pen and paper so you can make a record and use your judgement about whether you should tag along for the ride.

Step 5: Accepting offers

  • Know how much you’re willing to accept and prepare to negotiate to a minimum price
  • Do not take your ad down until you’re certain you have received payment from the buyer – it won’t cost you anything to have it up longer
  • Ensure your vehicle transfer paperwork is in order to ensure a smooth sale.

Step 6: Receiving payment

  • Do not rely on “proof of payment” from the buyer. Check with your bank, PayPal or other provider that the money has been cleared and make sure you can see the funds in your account before your car changes hands
  • Give the buyer a receipt to confirm you’ve received their payment
  • Check our security updates regularly for important information.
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