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I've signed in, but I can't see my ad in my account
If you’ve signed in to your carsales account and can't see your ads or messages, you're most likely signed in to a different account.
Please try th...
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What do I do if a seller seems suspicious?
If a seller cannot speak with you over the phone or let you inspect the car before purchase and the deal seems too good to be true, then it probabl...
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What can I do if the seller doesn't respond?
You’ve seen the car of your dreams, but the owner isn’t replying to your enquiry... what next? We live in a very connected world, but sometimes tha...
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Vehicle History Report Scam
We have been alerted to a scam targeting private car sellers.
In these scenarios, the scammer poses as a buyer and asks the seller to purchase a ve...
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Suspicious payment or ID verification requests
Our security systems have alerted us to a new scam, related to payment and ID verification.
The scam starts as a message in the carsales inbox and ...
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Payment scam
Please be wary when transferring funds. Always confirm that you are sending a payment to the correct person, and their correct bank details. We hav...
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Suspicious SMS from a buyer
If you have received some suspicious SMS messages from a buyer who is pushy, yet cannot meet or speak with you over the phone and insists you send...
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Voice calls on the carsales app
What are voice calls on the carsales app?
Pretty simple— buyers and sellers can now call or chat directly on the carsales app. Genius, right? No mo...
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BP Rewards Unlocked Fuel Offer for carsales members: FAQs
1. What is the carsales fuel offer?
A 6 cent per litre fuel discount* is offered exclusively to carsales members when filling up at participating b...
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