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I've logged in but I can't see my ads?
If you’ve signed in to your carsales account and can't see your ads or messages, you may be signed in to a different account.
Please try the follow...
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What do I do if a seller seems suspicious?
If a seller cannot speak with you over the phone or let you inspect the car before purchase and the deal seems too good to be true, then it probabl...
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What can I do if the seller doesn't respond?
You’ve seen the car of your dreams, but the owner isn’t replying to your enquiry... what next? We live in a very connected world, but sometimes tha...
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Suspicious payment or ID verification requests
Our security systems have alerted us to a new scam, related to payment and ID verification.
The scam starts as a message in the carsales inbox and ...
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Payment scam
Please be wary when transferring funds. Always confirm that you are sending a payment to the correct person, and their correct bank details. We hav...
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Suspicious SMS from a buyer
If you have received some suspicious SMS messages from a buyer who is pushy, yet cannot meet or speak with you over the phone and insists you send...
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Phishing Scams: How to tell if an email or SMS is really from carsales
Have you received an email or SMS message claiming to be from carsales that doesn’t look quite right? We are currently aware of several phishing sc...
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BP Rewards Unlocked Fuel Offer for carsales members: FAQs
1. What is the carsales fuel offer?
A 6 cent per litre fuel discount* is offered exclusively to carsales members when filling up at participating b...
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