Help for Sellers

• ★ RedBook Inspect
• How can I 'showcase' my ad?
• How do I edit my price?
• How do I delete my messages?
• How do I view or reply to my messages?
• How do I remove my ad?

• What is a vehicle's "badge"?
• Government Charges
• Selling a car under finance
• I’ve sold my car. What do I need to do next?
• What should I know before selling my car?
• Why can't I advertise my car as 'Drive away"

• How do I change my email address?
• How can I change my password?
• I forgot my password. What can I do?
• How do I stop notifications and email alerts?
• How do I deactivate my account?
• How do I create an account?

• What is Ad Health?
• What is Comment Kickstarter?
• What is a VIN?
• What is PrivacyProtect?
• What is PriceAssist?
• What is a CarFacts Report?

• About Ad & Content personalisation
• 4 ways to improve your ads performance
• My photos aren't loading. What can I do?
• How do I avoid online scammers?
• What payment methods are accepted on carsales?
• Becoming a member on carsales

Help for Buyers

• How do I change my email address?
• I forgot my password. What can I do?
• How can I change my password?
• How do I remove a car in "Your Garage"
• How do I deactivate my account?
• How do I create an account?

• Government Charges
• Buying a written-off vehicle
• Buying a car under finance
• Safety tips for buyers
• How do I submit an enquiry?
• I’m interested in a car. How do I call the seller?

• How do I view or reply to my messages?
• How do I save a search?
• What is an Email Alert?
• Saving cars and viewing your 'Saved Cars' list
• What are Special Offers?
• What is a CarFacts Report?

• How do I stop notifications and email alerts?
• What is an Email Alert and how do I set one up?
• How do I unsubscribe from Email Alerts?

• How do I change the search results view?
• What do I do if a seller seems suspicious?
• How do I avoid online scammers?
• Becoming a member on carsales

Protecting Yourself Online

• Reporting Scams
• How does carsales keep me safe online?
• Safety tips for sellers
• Safety tips for buyers
• How to create a strong password
• How do I know if an email or SMS is really from carsales?

• ★ Phishing SMS - Update
• SMS Gift Scam
• SMS scams
• Payment scams
• Fraudulent sellers
• Fraudulent buyers & enquiries

• Fraudulent Seller SMS
• Fraudulent sellers contacting buyers
• SMS Phishing Scam
• Fraudulent emails
• SMS Phishing Scam
• Fraudulent PayPal Scam

Frequently Asked Questions

• PayProtect FAQ
• Competitions
• Contacting carsales
• L and P Plate National Guide
• 10 handy DIY car maintenance tips
• The truth about tyres

• How do I edit my ad?
• How do I update my account details?
• I forgot my password. What can I do?
• How do I know if an email or SMS is really from carsales?
• How do I avoid online scammers?