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Safe selling during COVID-19
How to sell you car remotely
While the current situation in Australia is continually evolving, we have many options available to help you safely co...
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I’ve sold my car. What do I do next?
Congratulations! You’ve sold your car but what next? We’ve created a handy checklist to help you get everything in order before your car changes ha...
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I've logged in but I can't see my ads?
If you’ve signed in to your carsales account and can't see your ads in the dashboard, please first check that you’re using the email address if you...
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How long does it take to approve my ad?
All new ads as well as any edits to existing ads on carsales are reviewed and approved by our customer service team. We attempt to approve all new ...
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My ad has been approved but I can't find my car online?
So you’ve put your car’s details into the search categories but still can’t find it listed on carsales? Once your ad is approved, it should automat...
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How do I remove my ad?
It's simple to remove your ad from carsales once you’ve sold your car.
For desktop users
Sign in to your carsales account to view your ad.
T...
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My photos aren't uploading. What can I do?
Uploading photos to your ad is a great way to help sell your car faster on carsales. There are some requirements to upload photos that you need to ...
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How do I reactivate or extend my ad?
If you need to reactivate or extend your ad on carsales, we’ve outlined the easy steps to do so below.
Extend my ad
To extend your ad on carsale...
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How do I upload and edit my photos?
You can edit or upload new photos anytime to your carsales ad. Photos are one of the most important elements of your ad with the more you include, ...
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What can I do if the seller doesn't respond?
You’ve seen the car of your dreams, but the owner isn’t replying to your enquiry... what next? We live in a very connected world, but sometimes tha...
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Safe buying during COVID-19
How to buy a car remotely
While the current situation in Australia is continually evolving, we have many options available to help you safely cont...
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PayProtect outside carsales network
We are aware that scammers offer "carsales PayProtect" as a payment method through other car classifieds sites. These "sellers" often state they ar...
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Suspicious SMS from a buyer
If you have received some suspicious SMS messages from a buyer who is pushy, yet cannot meet or speak with you over the phone and insists you send...
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Phishing Scams: How to tell if an email or SMS is really from carsales
Have you received an email or SMS message claiming to be from carsales that doesn’t look quite right? We are currently aware of several phishing sc...
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