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I've signed in, but I can't see my ad in my account
If you’ve signed in to your carsales account and can't see your ads or messages, you're most likely signed in to a different account.
Please try th...
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What do I do if a seller seems suspicious?
If a seller cannot speak with you over the phone or let you inspect the car before purchase and the deal seems too good to be true, then it probabl...
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What can I do if the seller doesn't respond?
You’ve seen the car of your dreams, but the owner isn’t replying to your enquiry... what next? We live in a very connected world, but sometimes tha...
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Vehicle History Report Scam
We have been alerted to a scam targeting private car sellers.
In these scenarios, the scammer poses as a buyer and asks the seller to purchase a ve...
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Suspicious payment or ID verification requests
Our security systems have alerted us to a new scam, related to payment and ID verification.
The scam starts as a message in the carsales inbox and ...
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Payment scam
Please be wary when transferring funds. Always confirm that you are sending a payment to the correct person, and their correct bank details. We hav...
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Suspicious SMS from a buyer
If you have received some suspicious SMS messages from a buyer who is pushy, yet cannot meet or speak with you over the phone and insists you send...
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BP Rewards Unlocked Fuel Offer for carsales members: FAQs
1. What is the carsales fuel offer?
A 6 cent per litre fuel discount* is offered exclusively to carsales members when filling up at participating b...
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