Safety tips for buyers

There are few simple steps you can follow to protect yourself online through every stage of the buying process.

Step 1: Searching for cars

Keep an eye out for significantly undervalued cars – if it seems too good to be true, it probably is!

Step 2: Contacting the seller

  • Prepare some questions about the car to ask the seller to help verify that they are genuine and that the car is as described
  • Do not provide the seller with your personal identification details like a copy of your licence or banking information.
  • Read our help center article on what to do if you think a seller is suspicious

Step 3: Inspecting the car

  • Arrange to meet at a neutral location like a police station car park and try to take someone with you
  • Before you test drive the car, make sure your insurance covers test drives
  • Find out the legal status of the car before paying a deposit. Buying a CarFacts Report will give you peace-of-mind as you can quickly determine if the car has ever been recorded as stolen or written off, has any finance owing on it, or is suspected as having its odometer rolled back.
  • If you do choose to put a deposit down, make sure you get a receipt stamped with the date and time and the sellers licence details.

Step 4: Making an offer

  • Do your research and know the value of the car before making a deal. Visit for detailed vehicle information including price guides and valuations
  • Remember to confirm the VIN matches the compliance plate on the vehicle.

Step 5: Paying the seller

  • Use our PayProtect service
  • Use a method of payment that provides you with proof of purchase like a receipt or email confirmation directly from the provider
  • Ask for a signed receipt with the date and time to confirm payment
  • Never send cash in the mail
  • Check our security updates regularly for important information.


Check out the video below on our top 10 online safety tips! 


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