At carsales, we take the quality of advertisements on our website very seriously and always want to make sure every experience car buyers and sellers across Australia have with us is of the highest standard.
While our team do their best to quality check all ads, occasionally some might appear on site that might not seem quite right. If you do notice that an ad appears to be wrong in any way you can report it to our trust and safety team for review here.
Please add as much detail in the comments field about the nature of your report as you can. This will help our staff in their review of the reported ad.
What to look out for
Here are some things to look out for in an ad that needs to be reported for review:
- The details of the car don’t seem to match the car pictured
- The seller is giving misleading information such as the price of the vehicle or odometer reading
- The seller is not the owner of the vehicle
- The content in the seller’s ad infringes your intellectual property rights e.g. copyright
- The vehicle in the ad has been sold
In some cases, the ad will be removed after our team reviews it. If so, we’ll work with the seller to ensure that the ad meets our standards before it is reposted.
Reporting a suspicious ad or scam
If you do notice that an ad does not look quite right you can report it by contacting our customer care team and include a link to the ad.
Any information on this page is provided as a guide only. It is not professional or expert advice and is not a substitute for such advice. The content may not be appropriate, correct or sufficient for your circumstances and should not be relied on as the only reason you do or don’t do anything.