You may be signed in to a different carsales account from the one connected to your ad, saved cars or messages.
Check which account you’re signed in to
Go to Profile in the main menu.
Check the email shown in your profile.
Find the email linked to your ad, saved cars or messages
Search your email accounts for either:
The confirmation email sent when your ad was approved.
A carsales notification about one of your messages.
This is the email linked to your ad, saved cars or messages.
Sign in with the correct email
If it’s different from the email shown in your profile:
Log out of carsales.
Enter the correct email in the Email field.
Select Next.
Enter the 6-character code sent to that email address.
Select Confirm.
If you signed in using Continue with Apple
If you selected Continue with Apple and chose Hide My Email, Apple provided carsales with a private email instead of your personal email. It may end in:
@privaterelay.appleid.com@private.icloud.com
This may sign you in to a different account from the one connected to your personal email.
To return to your original account, follow the sign-in steps above.
If you still can’t see your ad or messages, contact our Customer Service team.
Any information on this page is provided as a guide only. It is not professional or expert advice and is not a substitute for such advice. The content may not be appropriate, correct or sufficient for your circumstances and should not be relied on as the only reason you do or don’t do anything.