Why isn't my ad published online?

If you’ve recently created an ad on carsales but it hasn’t been published yet, it may be due to a few factors. 

All new and recently edited ads are approved by our Customer Service Team for quality assurance purposes and we aim to approve all ads within 2 hours of payment during business hours.  

If it has been longer than 2 hours and your ad still hasn't been approved, it may be due to the following reasons: 

  • Your ad is in a 'custom status' and is awaiting approval
  • Your ad was rejected (You will receive an email outlining the details 
  • Your ad was cancelled (You will receive an email outlining the details)  
  • Your ad hasexpired (You will receive an email outlining the details) 

You can check the status of your ad anytime by Signing in to your carsales account and looking for the status under 'Manage Ad'.  

If your ad is still awaiting approval please call our Customer Service Team on 13 72 53 to receive an update on its progress. 

 

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Related articles: 

How long does it take to approve my ad? 

My ad has been approved but I can't find my car online? 

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