1. How it works
The seller will share a payment request link with you either via SMS/email or they will send it to you through carsales messaging. If the seller shares it through messaging, we’ll send you an email with the link in it as well.
When you open the link you will be taken directly to the payment request.
From there, you can accept or decline the payment request. Or you can message the seller to discuss the details.
If you accept the request, your next steps will be to verify your ID document so that you can add funds to your carsales wallet. When you’ve added all funds to your wallet you can then release the funds to the seller at pick-up.
2. Adding funds to your carsales wallet
You can add funds via PayID, PayTo, or BSB and Account number.
- PayTo is our fastest method. Your funds usually* land in your wallet within seconds. PayTo is only available on offers under $20,000 for now.
- PayID can take up to 24 hours and a bank transfer can take a few business days.*
- When you’ve transferred all your funds into your carsales wallet, arrange with the seller a convenient time to release funds and pick up the car.
- After the funds are released, the payment can’t be reversed, so make sure you’re happy with the car before you tap Release.
- Just a heads-up: check your bank’s daily transfer limit. You can usually increase it either online or by calling the bank. Depending on your bank, it can take a few hours, or even a few business days*, for all your funds to arrive in your carsales wallet.
Your funds and your deposit are held in a secure, third-party bank account.
3. Releasing your funds
When you’ve finished adding funds to your carsales wallet, we’ll let you and the seller know that the full amount of funds are ready to be released.
Then it’s time to:
Arrange a time to pick up the car
Check the car again (just to be sure)
And release the funds to the seller
To release funds:
You tap Release funds.
The seller taps Accept funds.
The funds land in the seller's bank account — usually within seconds.*
Make sure you both confirm that the funds have arrived. If you added a deposit, that gets released to the seller at the same time.
If the seller doesn’t tap Accept funds within 15 minutes, don't worry. You simply repeat the steps. Release. Accept. Done.
Then it’s time to swap keys, transfer the registration and drive away. Make sure you’re prepared to drive away by looking at checklist.
Remember: you or the seller can cancel the offer anytime before the funds are released. Your money is returned to you.
After the funds are released, carsales is not able to reverse the funds.
*Transfer times can be affected by a range of factors. See Annexure C of T&Cs for details.
PayTo is a registered trademark of NPP Australia Limited and PayID is a registered trademark of NPP Australia Limited.
Any information on this page is provided as a guide only. It is not professional or expert advice and is not a substitute for such advice. The content may not be appropriate, correct or sufficient for your circumstances and should not be relied on as the only reason you do or don’t do anything.