How do I use the carsales AI assistant?
Great question! And speaking of questions, that’s exactly what the AI assistant is for. It sits right on the car’s ad page to quickly answer your questions about the car you’re viewing.
How can it help me?
It can break down technical jargon, highlight key specs, suggest next steps, and give tips on what to look for when buying or selling.
You can ask it to:
- Summarise key details about the car
- Explain features in everyday terms
- Answer common buying and selling questions
- Point out next steps in your journey
What kind of questions can I ask?
Examples include:
· Summarise this car for me
· Is this car good for long road trips?
· What does the ANCAP safety rating mean?
· What’s its fuel economy like?
· How can I pay for this car?
Tips for getting the best answers
· Ask specific questions
· Use simple language (no need for jargon)
· Try follow-up questions if you’d like more detail
Can I trust the answers?
The AI assistant accesses all the data on the ad page such as specs, features, seller comments, and services. As it’s in beta, it can make mistakes.
It’s not a substitute for independent checks (like inspections, finance, or legal advice) and you can always ask the seller your questions directly.
Will it give me personalised recommendations?
It can suggest information relevant to the car you’re viewing, but it doesn’t know your personal situation (such as budget, preferences, or lifestyle). It may suggest next steps like getting a vehicle history report or asking the seller questions.
Will the questions I ask be used to train the carsales AI assistant?
No — absolutely not. The information you provide is never used to train the carsales AI assistant. We only keep a record of the prompts and answers to help improve our service.
Why can’t my question be answered?
There are a few possible reasons. You might have asked something unsafe, inappropriate or illegal — like how to ride a motorbike over three parked cars (leave that to the stunt riders!). As it’s still in beta and doesn’t yet have access to our editorial articles, it also can’t compare makes and models.
What if I’m unhappy with the answer?
Try rephrasing your question or writing it differently. A small tweak can sometimes lead to a better response or more detail.
Is my data safe?
Absolutely. The AI assistant never asks for or shares your personal information. It only uses details from the page you’re viewing.
Still need more information about the car?
It’s always a good idea to reach out to the seller with questions or get an inspection done by a qualified expert.
Any information on this page is provided as a guide only. It is not professional or expert advice and is not a substitute for such advice. The content may not be appropriate, correct or sufficient for your circumstances and should not be relied on as the only reason you do or don’t do anything.