How to use the carsales AI assistant?
Whether you’re here to research, find and compare cars, understand a specific car, or navigate buying, selling and owning a car, the carsales AI assistant is here to help.
Type a question or use your voice, then ask follow-up questions to refine the answer.
What can I ask the carsales AI assistant?
You can ask the carsales assistant all sorts of car-related questions. It can help you:
- Find types of cars that could suit your needs
- Search new and used cars for sale on carsales
- Compare makes, models or body types
- Understand specifications, features and unfamiliar car terms
- Shortlist and save cars
- Understand parts of the buying and selling process
- Work out useful checks and next steps
How do I get the best answers?
Tell the assistant what you’re looking for and include any details that matter to you, such as:
- Your budget
- The area you’re searching in
- How you’ll use the car
- How many people or child seats it needs to carry
- Your preferred fuel type, body type or transmission
- Features you want
- Makes or models you’re considering
Don’t worry if you don’t include everything straight away. You can add more detail, change your requirements or ask follow-up questions. For example:
- “Only show me cars with seven seats.”
- “How do those two models compare for long drives?”
- “What would I be giving up with the cheaper option?”
- “Can you explain that without the technical terms?”
Can the carsales AI assistant compare cars?
Yes. It can compare makes, models, body types and cars you’re considering. It can explain differences in areas such as space, features, performance, fuel use and everyday practicality.
Comparisons are a helpful starting point, but some details may be incomplete or inaccurate, so check important information with the seller.
Will it give me recommendations?
When you tell the assistant what matters to you, it can explain which options might meet those needs. However, this doesn’t mean one particular car is the better buy or the right car for you.
The assistant can help you consider your options, but the final decision is yours. A test drive can help you work out whether a car feels comfortable and suits the way you drive.
You may also want to ask the seller questions or arrange an independent inspection. When considering a used car, it’s important to check its condition, service history and past use.
Where does its information come from?
The carsales AI assistant can access:
- New and used car listings on carsales
- Details and comments provided by sellers
- Car specifications and features
- carsales information about buying, selling and owning a car
Can I trust its answers?
The carsales AI assistant is designed to provide useful information, but AI doesn’t always get things right. It may misunderstand your question or give you an incomplete or incorrect answer. It can help you understand your options, but you should make up your own mind about whether to buy.
Check important details against the car’s listing, with the seller, through manufacturer information or in relevant documents. You may also want to take a test drive or arrange an independent inspection before deciding whether to buy.
The assistant can’t confirm the car’s mechanical condition, history or whether it has been accurately described by the seller.
What is carsales voice AI?
carsales voice AI lets you speak your question instead of typing it. It converts your speech into text and the assistant replies in writing.
Your voice input is only used to transcribe your question and isn’t stored. The text of your question may be kept as part of your conversation with the assistant.
What happens when I upload a photo?
The assistant lets you upload photos of cars to help find similar vehicles on carsales.
The photo is analysed using an AI image-detection service and is deleted immediately after it has been processed.
Avoid uploading photos that show number plates, other people or sensitive personal information. See the carsales privacy policy for more information.
Why can’t the carsales AI assistant answer my question?
There are a few reasons the assistant may not be able to answer. For example:
Your question is unclear or missing important details
The information it needs isn’t available
Your request isn’t related to cars or the carsales experience
Your request involves unsafe, illegal or inappropriate activity
Your question requires professional, legal or financial advice
The assistant can’t reliably complete the action you’ve requested
Try adding more detail or asking your question another way. If you’re looking for information about a particular car, you can also contact the seller directly.
What should I do if the answer doesn’t seem right?
Try rephrasing your question or adding more context. You can also correct a detail or ask the assistant to explain its answer differently.
If the answer still doesn’t seem right, check it against the listing, official documentation, advice from a qualified professional or ask the seller.
Does the assistant use my personal information?
Please refer to the carsales privacy policy for more information. You are responsible for any information you choose to submit to the carsales AI assistant and shouldn’t include sensitive information.
Any information on this page is provided as a guide only. It is not professional or expert advice and is not a substitute for such advice. The content may not be appropriate, correct or sufficient for your circumstances and should not be relied on as the only reason you do or don’t do anything.