Log in with One-Time Password (OTP)
To make logging in both simpler and more secure, we have replaced the usual log-in method of using email/password with OTP sign-in. Instead of entering a password, you’ll receive a short, 6-digit, one-time code (OTP) by email each time you sign in.
(Third-party sign-ins such as Google, Apple and Facebook will remain the same).
What is OTP log-in?
An OTP (one-time password) is a short numeric code sent to your email that you enter to log in. Each code can only be used once and expires after a short time, so it’s much harder for attackers to reuse or steal access. You will need to request and enter a code each time you log in.
Why we’re switching: Security benefits
- Fewer stolen passwords: no password to reuse or leak from other sites.
- One-time use: codes expire quickly and can’t be reused.
- Less phishing impact: attackers would need access to your email, not just a password.
- Simpler recovery: if you lose access to a password, the recovery process is eliminated, you just verify via email.
How it’s simpler
- No passwords to remember or reset.
- Faster log in - request a code and you’re in.
- Works across devices without account reconfiguration.
- Easier for users who forget passwords or rarely log in.
How to log in (step-by-step)
- Open the app or website
- Enter the email address linked to your account via the log in page
- Tap Next
- Open the email, copy and paste the 6-digit code
- Tap Confirm and you’re in!
Troubleshooting & tips
- Email went to spam: Search for messages from us and mark them as “not spam.”
- Codes expire: Request a new code if the one you have has timed out.
- Lost access to your email: Contact our support team on 13 72 53 - we’ll guide you through account verification steps.
- Keep your OTP secret: Never share codes with anyone.
Any information on this page is provided as a guide only. It is not professional or expert advice and is not a substitute for such advice. The content may not be appropriate, correct or sufficient for your circumstances and should not be relied on as the only reason you do or don’t do anything.