I'm overseas - why am I having issues on carsales?

To protect our sellers from potential spam and protect buyers from encountering trust issues from sellers, we do have precautions in place to block some overseas activity on our site.

If you are currently based overseas, you may encounter issues seeing a seller's phone number, sending enquiries or logging into your account. carsales is a local classifieds site so we recommend waiting until you are in Australia to start your search. If you are currently selling and heading overseas, we suggest pausing your ad for the duration of your trip (don't worry - you can pause and unpause as many times as you like free of charge) or transferring the ad to a trusted person to sell on your behalf. Our customer service team can help with that.

If you are not overseas but you are encountering these issues, please check whether you're using a VPN (Virtual Private Network), disconnect, and try again. These are commonly used in workplaces where the main business is based overseas.

If you need a hand, our customer service team is here to help. You can give us a call or submit a request by clicking here.

Any information on this page is provided as a guide only. It is not professional or expert advice and is not a substitute for such advice. The content may not be appropriate, correct or sufficient for your circumstances and should not be relied on as the only reason you do or don’t do anything.
Was this article helpful?

We're sorry to hear that.

Please tell us why.

Have more questions? Submit a request