What do you do with my feedback?

Your helpful suggestions and feedback allows us to further improve your buying and selling experience on carsales as well as allowing us to prioritise areas of development for our products and services. 

We have a dedicated Customer Experience Team who work together to communicate your feedback to the rest of the company, and work on solutions. 

While we want to act on all feedback provided to us as soon as possible, sometimes we need to work on the most important and biggest problems first. Which means it is possible that months may pass before we can act on your feedback. But this doesn’t mean that your feedback isn’t important to us. 

Thanks to helpful suggestions and feedback, we have made the following improvements to your carsales experience: 

  • More access to Help Centre pages, including this one, allowing you to find the information you need quicker 
  • The ability to Pause your ad, handy for when you’re temporarily away 
  • Changes to ad payment options  

The best way to provide us with helpful suggestions and feedback is via email. All emails are reviewed directly by our Customer Service Team and then raised with the relevant teams to investigate. By emailing us directly, we are also able to keep you updated if need be.  

You can send us an email directly by submitting a request here. 

You can also join The carsales Loop community where our customers can have a say on our products, service and online experience. You can find out more about The carsales Loop here. 

 

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Related articles: 

Becoming a member on carsales 

How do I create an ad?  

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