When you send us feedback, our Customer Service team reviews it and shares it with the relevant teams across carsales.
Your feedback helps us understand what’s working, identify problems and decide where improvements may be needed.
Will you act on my feedback?
We consider all feedback, but we may not be able to make every suggested change or provide a timeframe.
Some changes are quick to make, while others need more investigation or must be prioritised alongside other improvements. Even if you don’t see an immediate change, your feedback still helps inform future decisions.
How can I send feedback?
The best way to send us feedback is to submit a request.
Include as much detail as you can about your experience. You can also attach screenshots that help explain your feedback.
Our Customer Service team will review your request and may contact you if they need more information or have an update.
Join The carsales Loop
You can also join The carsales Loop to share your views about carsales products, services and online experience.
Any information on this page is provided as a guide only. It is not professional or expert advice and is not a substitute for such advice. The content may not be appropriate, correct or sufficient for your circumstances and should not be relied on as the only reason you do or don’t do anything.