I've logged in but I can't see my ads?

If you’ve signed in to your carsales account and can't see your ads or messages, you may be signed in to a different account.

Please try the following steps:

  • Sign out of the account you are currently in (the location of the 'sign out' button does vary between devices)
  • Sign in, ensuring that you select the 'Continue with email' option when prompted followed by your email address and password.

How do I know which email address my advert will be under?
Check for any email confirmations you received when the ad was approved and the email address it was sent to. This is the email address you should be signing in with.  


How do I know which account I've signed in with?

  1. Once you're signed in, go to your profile page
  2. You will see your account information including the email address you're signed in with
  3. If this is the correct email address, and you still can't see your ads, you may have created the ad under a different email address or;
  4. if it is the incorrect email address, you will need to sign out and sign back in using the correct email address 


Following the steps mentioned above will usually fix the issue and ensure that you're signed into the correct account.

If you still cannot see your ad, you've most likely advertised the vehicle under a different email address. Try to think of any other email addresses you may have and try those.

If you're still having trouble, you can contact our customer service team here.




Related articles: 

My ad has been approved but I can't find my car online? 
Why isn't my ad published online?
How can I manage my ad?


Any information on this page is provided as a guide only. It is not professional or expert advice and is not a substitute for such advice. The content may not be appropriate, correct or sufficient for your circumstances and should not be relied on as the only reason you do or don’t do anything.
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