My ad is currently showing as Custom Status or Unfinished

If you can't find your ad published online and it is appearing as ‘Custom Status’ or 'Unfinished’ in your ad manager, then it might be because we couldn't find the correct vehicle details to match your car when the ad was created. 

 

Custom Status 

If your ad is in Custom status, our system is unable to verify your vehicle’s details. This usually occurs when you are unable to find the correct make and model details within our database and select the 'Can't find your car?' button. This takes you to a page where you are able to enter all of your vehicle details manually. Our database may not have your specific car details if it is a kit car, custom car or imported vehicle. This information is sent to RedBook for verification. 

 

Unfinished Status 

While the RedBookteam are verifying your vehicle’s details, your ad will be displayed as ‘Unfinished’ in your ad manager. It can take between 1-4 business days for this process to be completed and your vehicle details added to the system. 

You will receive a confirmation email once this process is complete and your ad has been approved. Once the details are confirmed, your ad will appear online. 

 

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Related articles: 

How long does it take to approve my ad? 

My ad has been rejected, what do I do? 

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