How do I report a scam?

If you see an ad that is suspicious or receive an email or SMS that you believe to be a scam, we highly encourage you to report these to the carsales Trust & Safety team so they can investigate and give advice on how to stay protected. 

 

Reporting a suspicious ad 

If you do notice that an ad does not look quite right you can report it. Select the Report/Report this ad button on the ad in question. A pop up box will appear on your screen asking you for some further details about the ad you wish to report. You can find out more on this process here. 

 

Reporting a scam email or SMS 

If you receive a suspicious email or SMS, the first thing to do is to let our Trust & Safety team know by sending an email to customercare@carsales.com.au. Make sure to include screenshots of the scam message. Our team will investigate the message and advise you on its validity. 

You can also contact our Customer Service Team on 13 72 53. 

 

Australian Government Websites 

  • Contact the Australian Competition and Consumer Affairs Commission (ACCC) on 1300 302 502 
  • Report a scam through Scam Watch 
  • You can also report online fraud to the Australian Government via ReportCyber 
  • Sign up for the Stay Smart Online email alerts 

 

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Related articles: 

Safety tips for sellers  

Safety tips for buyers 

 

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