If you see an ad that is suspicious or receive an email or SMS that you believe to be a scam, we highly encourage you to report these to the carsales customer care team so they can investigate and give advice on how to stay protected.
Reporting a suspicious ad
If you do notice that an ad does not look quite right you can report it. Select the Report/Report this ad button on the ad in question. A pop up box will appear on your screen asking you for some further details about the ad you wish to report. You can find out more on this process here.
Reporting a scam email or SMS
If you receive a suspicious email or SMS, the first thing to do is contact our customer care team here. Make sure to include screenshots of the scam message. Our team will investigate the message and advise you on its validity.
Australian Government Websites
- Contact the Australian Competition and Consumer Affairs Commission (ACCC) on 1300 302 502
- Report a scam through Scam Watch
- You can also report online fraud to the Australian Government via ReportCyber
- Sign up for the Stay Smart Online email alerts
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Safety tips for sellers
Safety tips for buyers
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