Why has my mobile number been locked?

  • Updated

Your mobile number may be locked when you try to view a seller’s phone number because:

  • You entered an incorrect access code.

  • Your access code may have expired. Codes expire after five minutes.

  • You may have exceeded the number of sellers’ contact details you can view in one session.

These measures help protect buyers and sellers on carsales.

To unlock your mobile number, contact our Customer Service team.



Any information on this page is provided as a guide only. It is not professional or expert advice and is not a substitute for such advice. The content may not be appropriate, correct or sufficient for your circumstances and should not be relied on as the only reason you do or don’t do anything.

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