Help for Sellers
Help for Buyers
Protect Yourself Online
FAQs
PayProtect
- How do I find PayProtect?
- I want a refund for my vehicle?
- What is PayProtect?
- How does PayProtect work?
- Which payment methods does PayProtect accept for sellers paying funds into the holding account?
- Are there any fees involved for using PayProtect?
- As a seller using PayProtect, how will I be paid for the sale of my vehicle?
- How long will it take to receive my payment once I have updated my bank details?
- As a seller using PayProtect, how long will it take for me to get my funds after the buyer releases them from the holding account?
- Where are payments held?
- Will you share my bank details with the person I’m transacting with?
- As a buyer, how can I get a refund?
- The Buyer has taken possession of the goods. How can I get paid as a seller?
- I would like to place a deposit on a car. Can I do this through PayProtect?
- I am a seller who has sold my car to a buyer via PayProtect. Why haven’t I received my payment from the holding account yet?
- When should I be releasing the funds to the seller?
- When should I be handing over my keys to the buyer?
- Why hasn’t my payment into the holding account gone through?
- Can a I pay over a period of time?
- Why may I need to provide PayProtect my ID?