To protect our sellers from potential spam and protect buyers from encountering trust issues from sellers, we do have precautions in place to block some overseas activity on our site.
If you are currently based overseas, you may encounter issues seeing a seller's phone number, sending enquiries or logging into your account. carsales is a local classifieds site so we recommend waiting until you are in Australia to start your search. If you are currently selling and heading overseas, we suggest pausing your ad for the duration of your trip (don't worry - you can pause and unpause as many times as you like free of charge) or transferring the ad to a trusted person to sell on your behalf. Our customer service team can help with that.
If you are not overseas but you are encountering these issues, please check whether you're using a VPN (Virtual Private Network), disconnect, and try again. These are commonly used in workplaces where the main business is based overseas.
If you need a hand, our customer service team is here to help. You can give us a call or submit a request by clicking here.