1. How do I get my fuel voucher?
To access the fuel offer, you must be a carsales member (by signing up with your email address) and have added your car and its current odometer reading to your account. Once you’ve completed these steps, you’ll be able to view your barcode via the ‘View Barcode’ link in the Member Benefits or My Account section of the carsales app or on your mobile or desktop device.
2. Why didn’t my barcode work?
Your barcode is viewable via the app or on your mobile and you will need to have access to WIFI or a stable internet connection – be sure to test this prior to arriving at the fuel station or once inside the Shell Coles Express store and not on the forecourt or while pumping fuel.
If you are using a printed barcode, please ensure this is at its original size and not stretched or pixelated in any way.
If you’re still unable to access your barcode, please contact firstname.lastname@example.org
3. Is this offer legitimate?
Yes! This offer is proudly brought to you by carsales.com Ltd and Viva Energy Australia Pty Ltd (a Shell licensee). For more information, please read the Promotion Terms & Conditions
4. How do I redeem my fuel discount?
To redeem your fuel discount, you must have a smartphone or tablet with an internet connection, and access to the carsales app or website. Open up the app or your mobile device in-store at Shell Coles Express and present your barcode at the payment counter. If you don’t have a smartphone or tablet, you can also present a clear print out of the barcode screen taken from your account but please be sure not to stretch the barcode as it won’t be readable by the point of sale scanner.
5. Can I use my barcode more than once?
Each barcode is for single use only and is refreshed on a daily basis. To generate a new barcode to redeem your ongoing discount, simply log back into the app or your carsales account and tap the ‘View Barcode’ link.
6. Can I redeem this offer at any petrol station?
This offer is only accepted and redeemable at Shell Coles Express fuel stations in Australia. The 8cpl initial fuel discount cannot be redeemed in Western Australia. The 4cpl ongoing fuel discount can be redeemed across all of Australia. To find your nearest store, visit their store locator: https://www.colesexpress.com.au/store-locator.aspx
7. Why haven’t I received a fuel discount?
To be eligible for this offer, you must have a valid email address and be a carsales member. You will also need to add a car to your virtual garage and enter its odometer reading. If you haven’t received an email about the promotion, simply download the carsales app, create an account and follow the steps to access your barcode. Alternatively, please contact our customer service team at email@example.com for assistance.
8. Will this offer cover any petrol/gas types?
The 8cpl initial fuel discount offer excludes diesel, LPG and AdBlue, and the ongoing 4cpl fuel discount offer excludes LPG and AdBlue. Both fuel discount offers are limited to 150L max fill per transaction.
9. Can I stack this discount with other offers?
Yes, you can! This offer is valid with other stackable offers from Coles Express including Coles Supermarket shopper dockets and “spend $20 in store to receive 10 cents per litre fuel discount” – subject to their terms and conditions, please refer to https://www.colesexpress.com.au/special-offers/save-10c-on-fuel.aspx.
EXCEPTIONS: This offer excludes any other offer offered to you in whole or part by Viva Energy. If you present any other Viva Energy funded fuel discount offer for redemption from any other party e.g. flybuys, Shell Racing Team app (in addition to the fuel discount offer from carsales), only the highest cents per litre fuel discount barcode will be redeemable. If all the Viva Energy funded fuel discount offers have the same cents per litre discount value, then only the first fuel discount offer presented will be redeemed.
10. Can I share my barcode with friends and family?
This promotion should only be claimed by the eligible carsales member and is not to be distributed or shared by any means.
11. Can I exchange my discount barcode for cash?
This offer is not exchangeable, transferable or redeemable for cash. Offer not valid for Fleet Card, Shell Card, Motorpass or Motorcharge transactions.
12. Why can’t I use the initial discount on all fuel types?
The current offer is for petrol, but Viva Energy are working to bring customer deals across the Shell fuel range. Sometimes to get the best deal for consumers, Viva Energy need to exclude some fuels or regions from the promotion.
13. Why can’t I use the initial discount in Western Australia?
The current offer excludes WA, but Viva Energy are working to bring customer deals across more regions. Sometimes to get the best deal for consumers, Viva Energy need to exclude some fuels or regions from the promotion.