Instant Offer - FAQs

 

What is the Instant Offer Service?

Instant Offer is a new free service from carsales, offered exclusively to carsales members  and is a great alternative if you’re looking to sell your car quickly and are happy to accept a wholesale price.

With Instant Offer, the process is simple:

  • We’ll offer you a specific “sell now” price for your vehicle i.e. The Instant Offer
  • To confirm the Instant Offer, you will need to have the car condition checked by a mobile inspection unit. 
  • We will inspect your car to check that it matches the details submitted online and meets the offer conditions;
  • If it all checks out, you can choose to accept the offer.
  • If the offer is accepted, the wholesale buyer will contact you to either have the car picked-up for a small fee. Alternatively you can drop the car off at one of the statewide locations. 

Please note: While you may be offered slightly less for your car than you would selling through private channels, this is a quick and convenient method of sale which offers you next business day payment.


 FAQs

  1. Who will be purchasing my car if I it sell through Instant Offer?
    Carsales has partnered with a reputable wholesale buyer* who has an interest in buying cars through the carsales network. After we have inspected the car, our partner will contact you to arrange either a pick-up transportation or for you to drop-off at your nearest location. 

    *A wholesale buyer is a licensed motor vehicle dealer that purchases cars to sell again through a dealership, just like a trade-in.

  2. How is the offer calculated?
    Your Instant Offer price is calculated based on sales data of similar cars – this data has been obtained over time through the carsales network and a variety of other sources, including redbook.com.au

  3. What are the offer conditions?

    The offer is based on your vehicle's description as entered online. If you select the wrong year, transmission, or badge/series, the offer will be void. 

    The vehicle needs to be in good condition and meet the offer conditions below:
    - Would pass a roadworthy inspection
    - Is currently registered
    - Does not meet our Unfair wear & tear damage assessment.  Applicable to both the interior    & exterior of the car.
    - It has complete service records
    - Free from mechanical issues
    - Free of rust
    - No modifications
    - Clean title history

    • Not written off
    • Not effected by Takata airbag recall

    Please note that if your vehicle does not meet the conditions or meets only some of the conditions, then the buyer may choose not to proceed with the sale or offer you a lower amount than originally offered. 

  4. How do I accept my Instant Offer?
    Before you can accept an offer you must have you car inspected by the by our mobile inspection unit. When the condition of the car is confirmed the Instant Offer value will be finalised, you can then accept and sell the car. Alternatively if you would like to consider the sale over a few days your offer is valid for 7 days. Please be aware that you will have an additional 7 days to complete the inspection before your offer becomes invalid. If you don’t want to book in an inspection immediately check your email for reference to your Instant Offer, or go into your 'Manage Ad' section of you membership platform and follow the prompts.
  1. How do I organise an Inspection?
    You can book in your inspection after your presented with an offer. Alternatively check you inbox or click here

  2. Where is the wholesale buyer located?
    Click here for locations

  3. Once I’ve accepted the offer, what’s next?

    1. You’ll receive a confirmation email from us outlining the details

    2. The wholesale buyer will call you to arrange an pick-up of the car or to drop-off the car at a wholesaler location. - 

    3. If you decide to drop off you car this will be followed up with an email (and map) detailing exactly where you need to take your car. Once you arrive at the buyer location, a qualified staff will inspect your car to check that it matches the details submitted online and meets the offer conditions. If it all checks out, the buyer will draw up the necessary paperwork to finalise the sale - your car is as good as sold!

    4. If you decide to have the car picked up, please be aware that the cost of the pickup will be deducted from the Instant Offer price.

    5. Before your appointment or your car is collected, you’ll need to bring the required items:
      - Proof of vehicle ownership (e.g. a registration renewal letter in your name)
      - Service history documents (and repair receipts if applicable)
      - All sets of keys for the car
      - Your driver’s licence

      Note: If your car is currently under finance, you’ll need to speak with your lending financial institution and ask them to provide a letter detailing the payout figure outstanding on the loan – please bring this letter to your appointment.

  4. If I cancel the offer, can I still use this service at a later time?
    Your offer is valid for 7* days and can be taken up at any time during this period. If you choose not to accept this offer within 7 days, you may or may not receive a new offer in the future. As the price of your car will change with the market, we cannot guarantee that you’ll still receive the same offer previously made. To review your current offers, sign into your carsales account.

  5. Can the Carsales adjust the Instant Offer or refuse to buy my car once the car has been inspected.
    The inspector can adjust the Instant Offer price or choose not to go ahead with the purchase of your car if:
    - your vehicle’s details do not match the vehicle details submitted on carsales
    - if your vehicle is deemed not in good condition
    - if there are issues with the title to your vehicle
    - your vehicle has been written off

    - your vehicle has a takata airbag recall
    - your vehicle is a private import

  6. How long is the offer valid for?
    Your offer is valid for 7* days and can be taken up at any time during this period. If you choose not to accept this offer within 7 days, you may or may not receive a new offer depending on our market analysis. As the price of your car will change with the market, we cannot guarantee that you’ll still receive the same offer previously made.

  7. What if my car is currently financed?
    Your offer is still valid, even if your car is currently under finance. All you’ll need to do is provide a documented payout figure provided by the financial institution with the wholesaler, who will walk you through the remaining process to complete the sale. 

  1. How will I be paid for the sale of my car?
    Once the sale of your car has been finalised, our buyer will be able to arrange a bank transfer into your account which will be processed the next business day after the sale. If your car is currently under finance, please allow time for the transactions to be finalised with your lending financial institution.

  2. What documentation will I need to complete the sale of my car?
    Before your appointment with the buyer, you’ll need to get the following items together, as these will be required when you drop off your car:
    - Proof of vehicle ownership (e.g. a registration renewal letter in your name)
    - Service history documents (and repair receipts if applicable)
    - All sets of keys for the car
    - Your driver’s licence

    Note: If your car is currently under finance, you’ll need to speak with your lending financial institution and ask them to provide a letter detailing the payout figure outstanding on the loan – please bring this letter to your appointment.

  3. Will carsales or the buyer arrange transport for my return home after selling my car?
    You will need to arrange your own transport home after selling your car. The staff at each drop-off location will be able to direct you to the nearest public transport facility.

  4. Is the offer Negotiable?
    The instant offer is not negotiable.  

  5. Who do I speak to if I have more questions about the Instant Offer service
    If you have any further questions about our Instant Offer service, please call the carsales customer service team on 13 72 53 (13 SALE). 

 For instant offer terms and conditions, click here.

* Instant Offers that are received as part of an ad on carsales expire after 24 hours unless stated otherwise.

 

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