While funds are still in the PayProtect holding account, you can request a full refund (which the seller can then approve) to release the funds back to you. You would receive the full amount you paid including any transaction fees and card fees. We cannot issue a refund without the seller's approval.
If you and the seller have agreed to a final sale price less than the amount the buyer has paid into PayProtect (the original listed advert price), the buyer will be refunded that amount to their card used for purchase or will be prompted for the bank details used to send funds via BPAY.
Please call our customer service team on 13 72 53 or email us at firstname.lastname@example.org if you have any queries.