As a seller, when should I be handing the keys to the buyer?


You can give the buyer possession of the car as soon as the funds are in the PayProtect account. This is because the funds can't be returned without your consent. You will receive an email notifying you when the buyer's funds have been secured into PayProtect. We recommend waiting for this email as it allows for us to conduct our security checks.

At this stage, you will also be prompted to provide your information so we know where to send the funds. Once you and the buyer are satisfied and happy to complete the transaction, you will both be required to release the fund which will confirm the transaction is complete.

Depending on your bank processing times, the funds may take a couple of business days to appear. 

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