How do I know if an email or SMS is really from carsales?

As part of a phishing attempt, scammers will often create fake emails or send SMS messages impersonating the company whose service you are using. In these emails or messages, they may ask for your personal information or direct you to a fake phishing website and ask you to enter in your details there.

Always remember that carsales will never ask you for your personal details, like confirming your username or password or banking details, via email or SMS.   To avoid being the target of a phishing scam, it’s best not to click on any links in an email and instead, go direct to www.carsales.com.au and follow the prompts there to log in.

Some tips to help you to verify an email is from carsales

1. Check the ‘from’ email address

Scammers will try as hard as possible to make their fake emails look genuine by using company logos, colours and font styles. One way to identify a fake email, is by the ‘from’ email address.

If an email is really from carsales, it will generally come from one of the domains below.

@carsales.com.au

@carsalesnetwork.com.au

While this list isn’t failsafe, it will help you to understand what to look out for.

2. Pay close attention to content in the email or SMS

To help detect whether an email is fake, take note of the type of language and tone used. If the tone seems urgent and threatening, it is likely to be a phishing attempt. If there are several spelling and grammar mistakes in the email, it could be a phishing attempt.

3. Check the URL of the website

Scammers set up websites to be a copy of the legitimate website. Before trying to login, or entering your information, check the address bar on website. Carsales will always start with www.carsales.com.au or member.carsalesnetwork.com.au. If you are ever unsure, close the page and type in www.carsales.com.au to access your account.

4. Be wary of clicking on links in emails

Scammers will often use fake emails to direct you to phishing websites where they can steal your personal information. If you’re unsure about a link in an email or suspect that you’re being directed to a fake web page, do not click on it. Instead, go directly to www.carsales.com.au and log in from there.

5. Report it to us.

If you receive a fake email or believe you’ve been the target of a phishing scam, please let us know.

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