Phishing scams

What is a phishing scam?

Phishing scams are carried out by scammers who try to trick buyers and sellers into giving out personal information or banking details by posing as trusted organisations.

These scams are typically carried out by email but in some instances, scammers will try to get in touch via phone call and SMS.

Scammers will use the names of real people, official logos and branding to make their attempts look as real and as convincing as possible.

It’s also common for phishing emails to include links to fake websites. The tell tale sign will be the website address (URL) which will be similar to but not the same as the real site. For example, where you would visit www.carsales.com.au a scammer may include http://carsales.besaba.com/.

How to avoid these scams

  1. Stay calm. Scammers often make their emails sound urgent, claiming your account is frozen or locked – resist the urge to reply immediately.
  2. Check the ‘from’ email address. Official-looking emails from free email service providers are often a sign the email is a fake.
  3. Do not click on links provided in emails or text messages. Instead use your ‘favourites’ tab to navigate to the website or type the website address directly into your browser.
  4. Be wary of text messages from overseas or automated mobile numbers.
  5. Report it to us. If you encounter any suspicious activity online or believe you’ve been the target of a phishing scam, please let us know.

Here are some recent examples of phishing scams below. 

Example #1 - Phishing SMS

Example #2 - Phishing Website

 Example #3 - Phishing Website Payment

 

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