carsales Warranty FAQs

Thank you for showing interest in carsales Warranty. Unfortunately, due to the current economic climate, carsales Warranty has stopped issuing new warranty policies. Existing policies are not impacted by this change and are still active. 

If you have an existing quote or enquiry 

You can call our team on 1300 974 250 

Or send them an email at warranty@carsales.com.au 

If you have a claim or an enquiry on an existing policy 

Call our team on 1300 666 641 

carsales Warranty Frequently Asked Questions 

How does a carsales Warranty differ from a manufacturer’s warranty?

A manufacturer's warranty is provided on a new car by the manufacturer and usually lasts for a set period of time or kilometres (whichever comes first). Many manufacturers' warranties cover a vehicle for up to 3 years or 100,000km. You may also be covered for a period of time under a dealer statutory warranty. A carsales Warranty is designed to cover you once your other coverage ends. 

How often do I need to get my car serviced if I have a carsales Warranty?

You only need to get your car serviced in accordance with your vehicle manufacturer’s recommendation. These details can be found in your service logbook. 

Where can I take my car to be repaired under a carsales Warranty?

We encourage you to take your vehicle to your manufacturer network dealership. However, you may also have your car repaired at any licensed repairer. Please ensure the repairer contacts us for authorisation prior to the commencement of any work. 

What do I do if I have a breakdown? How do I make a claim?

Take your vehicle to your manufacturer network dealership or a licensed repairer with details of your policy schedule. Your repairer should contact us and provide their diagnosis of the problem, the cause, and the estimated cost of parts and labour (note: you may need to provide proof of your vehicle’s service history). 

Repairs must not commence unless authorised by us. 

When a claim has been authorised, we will supply the repairer with an authorisation number and approve the commencement of repairs. Upon completion, all you have to do is sign the invoice that outlines cost of parts, labour hours and the authorisation number, and the dealer will forward it on to us for payment. 

If you experience any problems, contact us on 1300 666 641 and we will contact the repairer on your behalf. 

Can I claim more than once on my warranty?

You can claim on your warranty more than once but will be limited by the claim limit value and maximum policy benefit stipulated in your policy. 

Who pays for the repairs?

We pay for all repairs up to the value of the authorisation - including parts and labour, when the claim has been accepted. 

What happens if I sell my car? Can I transfer or cancel my policy?

If you sell your car you may have the option of transferring ownership or cancelling. 

• Transferring ownership: If you sell your car to a new owner the policy can usually be transferred by completing the Transfer of OwnershipForm (in the PDS) and paying a transfer fee of $88. This must be done within 14 days after the transfer. Certain exceptions apply- please see your product disclosure statement for full details. 
• Cancelling the policy: If there have not been any claims, you can cancel the policy and you may be eligible for a partial refund (we will deduct a figure to represent the period of cover enjoyed together with reasonable costs). There is a $110 cancellation fee. 

When does my cover begin?

The commencement of policy coverage depends on individual circumstances. If you have a manufacturer’s warranty or dealer’s statutory warranty, your cover will commence when the existing warranty ends. 

However if you have no existing manufacturer or dealer warranty or you don’t have a full service history, your cover will commence 90 days from the policy issue date. 

Do these policies have an excess fee?

No. These policies have no excess fees. 

If you still have any questions, feel free to contact the carsales Warranty Team anytime. 

Email: warranty@carsales.com.au 
Phone (Enquiry): 1300 974 250 
Phone (Claims): 1300 666 641