How does PayProtect work?

BUYER

  1. MAKE PAYMENT – Get started with PayProtect by completing the payment form to place funds in the holding account. Note: Service fees are only charged for successful transactions.
  2. PAYMENT IS HELD – Your payment will be held securely in a holding account while the seller is notified and our safety checks are completed.
  3. PAYMENT CONFIRMED – You’ll be sent a request to release the payment. Note: Buyers should inspect the car and undertake checks (such as finance) before releasing funds.
  4. TRANSACTION COMPLETE – Once you’ve released the payment, the amount (minus service fees) will be transferred to the seller.

 

SELLER

  1. INITIATE PAYMENT- Get started with PayProtect by completing the payment request form. The buyer will be sent a notification to complete the payment form to place funds in the holding account.
  2. PAYMENT IS HELD – The buyer’s payment will be held securely in the holding account while our safety checks are completed.
  3. PAYMENT CONFIRMED – The buyer will be sent a confirmation request to release the payment. Note: The buyer may choose to inspect the car and undertake the relevant checks before confirming the request. You should ensure any finance is cleared before finalising any transaction.
  4. TRANSACTION COMPLETE – Once both the buyer and seller have confirmed the payment, the amount will be transferred to you (minus service fees).
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