Instant Offer - FAQs

 

  • What is the Instant Offer Service?
    Instant Offer is a new service from carsales and is a great alternative if you’re looking to sell your car quickly and are happy to accept a wholesale price.
    With Instant Offer, the process is simple:
  1. We’ll offer you a specific “sell now” price for your vehicle i.e. The Instant Offer
  2. After accepting the offer online, you drop the car off at the location specified
  3. Our partner, a reputable wholesale buyer will inspect your car to check that it matches the details submitted online and meets the offer conditions;
  4. If it all checks out, the wholesale buyer will finalise the sale with you.

    While you may be offered slightly less for your car than you would selling through private channels, this is a quick and convenient method of sale which offers you next business day payment.

IMPORTANT: When you accept the offer online your advert will be removed from carsales. lf you decide not to proceed with the instant offer you will be able to simply republish your advert.

  • Who will be purchasing my car if I it sell using Instant Offer?
    Carsales has partnered with a reputable wholesale buyer who has an interest in buying cars through the carsales network. After you’ve accepted your offer online, our partner will contact you to arrange a time for you to drop off your car at a specified location.

    A wholesale buyer is a licensed motor vehicle dealer that purchases cars to sell again through a dealership, just like a trade-in.


  • How is my offer price calculated?
    Your Instant Offer price is calculated based on sales data of similar cars – this data has been obtained over time through the carsales network and a variety of other sources, including redbook.com.au



  • How do I accept my Instant Offer?
    You can accept an offer by either clicking on the 'More about Instant Offer' button in the initial Instant Offer email sent to you, or by clicking on the 'Find out more' button in your 'Manage Ad' section and follow the prompts.

 

  • How do I organise an Inspection?
    Once you accept the offer, the buyer will call you within 24 hours to organise an inspection appointment.



  • Where is the location of the wholesale buyer?
    NSW - Dubbo, Newcastle, Sydney, Tamworth
    VIC - Melbourne
    QLD - Brisbane, Townsville
    SA - Adelaide
    NT - Alice Springs, Darwin
    TAS - Hobart
    WA - Perth
    ACT – Canberra



  • What are the offer conditions?
    The offer is based on your vehicle being in good condition and meeting the offer conditions below:
    - It has complete service records
    - Is currently registered
    - Free from mechanical issues
    - Free of rust
    - Would pass a roadworthy inspection
    - Free of existing damage (interior & exterior)
    - No modifications
    - Clean title history

    If your vehicle does not meet these conditions the buyer may still want to purchase your vehicle at an adjusted price. After an onsite inspection, the buyer may adjust your offer based on the condition of the vehicle.

    In some cases, the buyer may choose not to proceed with the sale.

 

  • Once I’ve accepted the offer, what’s next?
  1. After accepting your offer, you’ll receive a confirmation email from us outlining the details.
  2. The wholesale buyer will call you to arrange an appointment time for you to drop your car off - this will be followed up with an email (and map) detailing exactly where you need to take your car.
  3. Before your appointment, you’ll need to get the following items together, as these will be required when you drop off your car:
    - Proof of vehicle ownership (e.g. a registration renewal letter in your name)
    - Service history documents (and repair receipts if applicable)
    - All sets of keys for the car
    - Your driver’s licence

    Once you arrive at the buyer location, their qualified staff will inspect your car to check that it matches the details submitted online and meets the offer conditions. If it all checks out, the buyer will draw up the necessary paperwork to finalise the sale - your car is as good as sold!

     Note: If your car is currently under finance, you’ll need to speak with your lending financial institution and ask them to provide a letter detailing the payout figure outstanding on the loan – please bring this letter to your appointment.

 

 

  • If I refuse the offer, can I still use this service at a later time?
    Your offer is valid for 7* days and can be taken up at any time during this period. If you choose not to accept this offer within 7 days, you may or may not receive a new offer in the future. As the price of your car will change with the market, we cannot guarantee that you’ll still receive the same offer previously made. To review your current offers, sign into your carsales account.

 

  • Can the buyer adjust the Instant Offer or refuse to buy my car once I’ve accepted the offer?
    The only circumstances in which the wholesale buyer can adjust the Instant Offer price or choose not to go ahead with the purchase of your car is:
    - if your vehicle is deemed not in good condition
    - if there are issues with the title to your vehicle
    - your vehicle has been written off
    - your vehicle is a private import
    - your vehicle’s details do not match those submitted on carsales.



  • How long will it take to sell my car via the Instant offer service?
    Once you’ve accepted your offer online, our wholesale buyer will contact you (usually within 24 hours) to arrange a time for you to drop off your car. At the drop off location, our buyer will check that your car’s details match the details submitted online and meet the offer conditions and if it all checks out, the buyer finalise the sale on-site and the payment will be made the next business day.

 

  • How long is the offer valid for?
    Your offer is valid for 7* days and can be taken up at any time during this period. If you choose not to accept this offer within 7 days, a new offer will be generated for you. As the price of your car will change with the market, we cannot guarantee that you’ll still receive the same offer previously made. To review your current offers, sign into your carsales account.

 

  • What if my car is currently financed?
    Your offer is still valid, even if your car is currently under finance. All you’ll need to do is provide a documented payout figure provided by the financial institution when you drop your car off and the buyer will walk you through the remaining process.

 

  • My car doesn’t meet the offer conditions, am I still eligible for Instant Offer?
    Maybe. Your car may still be eligible to receive an offer however, upon inspection at the wholesale buyer’s location, your offer price may be adjusted accordingly, depending on the extent of damage.



  • How will I be paid for the sale of my car?
    Once the sale of your car has been finalised, our buyer will be able to arrange a bank transfer into your account which will be processed the next business day after the sale. If your car is currently under finance, please allow time for the transactions to be finalised with your lending financial institution.



  • How much does it cost to use the Instant Offer service?
    Instant Offer is a free service, offered exclusively to carsales members.



  • What will I need to bring with me to my appointment with the buyer?
    Before your appointment with the buyer, you’ll need to get the following items together, as these will be required when you drop off your car:
    - Proof of vehicle ownership (e.g. a registration renewal letter in your name)
    - Service history documents (and repair receipts if applicable)
    - All sets of keys for the car
    - Your driver’s licence

    Note: If your car is currently under finance, you’ll need to speak with your lending financial institution and ask them to provide a letter detailing the payout figure outstanding on the loan – please bring this letter to your appointment.



  • Will carsales or the buyer arrange transport for my return home after dropping off my car?
    You will need to arrange your own transport home after dropping off your car. The staff at each drop-off location will be able to direct you to the nearest public transport facility.



  • Do I need to purchase another car?
    No you don’t. Unlike a traditional trade-in at a car dealership, you will not be required to purchase another car for the offer to be valid. Should you be interested in purchasing a new car, there are over 200,000 cars available online with carsales.com.au.



  • Are there any terms and conditions regarding my use of the instant offer service?
    Yes, the terms and conditions for your use of this service are available here.



  • An Instant Offer wasn’t produced for my car?
    Not all cars are eligible to receive an offer due to mileage and age. In some instances, an offer can’t be produced due to lack of demand and/or data.



  • Why do some offers fall outside of the RedBook trade-in range?
    In some cases, offers will be outside of the Redbook range due to changes in demand and supply and other market conditions.



  • Who do I speak to if I have more questions about the Instant Offer service
    If you have any further questions about our Instant Offer service, please call the carsales customer service team on 13 SALE.


 

 

* Instant Offers that are received as part of an ad on carsales expire after 24 hours unless stated otherwise.

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